Customer Service Representative I
Elkhart, IN Elkhart, IN Estimated:
$31.
1K - $39.
4K a year Estimated:
$31.
1K - $39.
4K a year 6 days ago 6 days ago 6 days ago Why Work Here? Family Oriented, Great Benefits, Unlimited Earning Potential About Vitracoat, Inc:
Vitracoat has been manufacturing quality industrial coatings for over 75 years and powder coatings for over 35 years.
At the core of the Vitracoat brand is a trusted family-owned international leader of quality powder coatings.
Throughout the years Vitracoat has expanded operations across multiple continents and is ranked amongst the top powder coating manufacturers in the world.
We are a company of over 1000 employees, with production capacities exceeding 80 million pounds per year.
Our powder coatings can be found in everything from everyday objects to aerospace and beyond.
With our North American Headquarters in Elkhart, Indiana and with offices across the western hemisphere we are available to offer the best service and delivery in the industry.
POSITION OBJECTIVE:
The Customer Service Representative at Vitracoat America is a commercially focused, customer service professional who desires to work directly with our customers to ensure orders are accurately entered, scheduled and shipped within the promised timelines.
This individual will be a key driver within their given territory.
He/she will interact with all parts of the organization to assure superior service is achieved.
Strong interpersonal skills, the ability to multi-task, and outstanding organizational skills are key to superior performance in this position.
ESSENTIAL DUTIES AND
Responsibilities:
Drive accurate timely entry and manage all sales orders within assigned territory.
Work with customer base to ensure stocking agreements and blanket orders are shipped according to customer expectations.
Work with Production control team to ensure back ordered inventory is efficiently scheduled within the customer lead times.
Manage the outbound logistics from 10 warehouses for all sales orders within an assigned territory.
When issues occur, maintain positive, proactive communication with Sales, Production, the Warehouses, and customer to drive quick resolution.
Understand and competently complete all Customer Service-related flows within 1 year of employment.
Able to track shipments within the item ledger.
Properly escalates shipping issues and expedites to Supervisor or Senior team members.
Manage inbound calls and individual inbox.
Depending on customer service experience, tasks will include data entry until training has been completed and territory has been assigned.
SUPERVISORY RESPONSIBILITIES No supervisory responsibilities for this position.
POSITION ACCOUNTABILITY This individual will be expected to work in a group environment under the supervision of the Customer Service Supervisor.
He/she will be expected to use good judgment, and ethical decision-making abilities managing their individual day-to-day tasks, as well as their backup assignments.
QUALIFICATIONS Ability to attain solid working competency and proficiency in ERP and CRM system applications deployed at Vitracoat (including Dynamics 365 or Dynamics NAV).
Ability to work well within a team environment.
Embrace an environment of continuous improvement and adapt to change quickly.
Detail oriented and comfortable working in a fast-paced office environment.
Exceptional interpersonal and communication skills.
Superior organizational skills and dedication to completing job functions in a timely manner.
Comply with Covid PPE.
Comply with each Department's PPE requirements.
Able to lift up to 44 lbs.
Must be able to perform the essential functions of the position with or without accommodations.
TRAVEL No travel is required for this position.
EDUCATION AND/OR EXPERIENCE High School Diploma is required.
Proficiency in MS office.
Experience with Nav, Dynamics, or Business Central or similar ERP software.
2 plus years of Customer Service Experience in a manufacturing or distribution company.
General Knowledge of scheduling with LTL common carriers.
HOURS This role is 8:
00 am to 5pm with a 45-minute lunch.
The role has occasional overtime.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$31.
1K - $39.
4K a year Estimated:
$31.
1K - $39.
4K a year 6 days ago 6 days ago 6 days ago Why Work Here? Family Oriented, Great Benefits, Unlimited Earning Potential About Vitracoat, Inc:
Vitracoat has been manufacturing quality industrial coatings for over 75 years and powder coatings for over 35 years.
At the core of the Vitracoat brand is a trusted family-owned international leader of quality powder coatings.
Throughout the years Vitracoat has expanded operations across multiple continents and is ranked amongst the top powder coating manufacturers in the world.
We are a company of over 1000 employees, with production capacities exceeding 80 million pounds per year.
Our powder coatings can be found in everything from everyday objects to aerospace and beyond.
With our North American Headquarters in Elkhart, Indiana and with offices across the western hemisphere we are available to offer the best service and delivery in the industry.
POSITION OBJECTIVE:
The Customer Service Representative at Vitracoat America is a commercially focused, customer service professional who desires to work directly with our customers to ensure orders are accurately entered, scheduled and shipped within the promised timelines.
This individual will be a key driver within their given territory.
He/she will interact with all parts of the organization to assure superior service is achieved.
Strong interpersonal skills, the ability to multi-task, and outstanding organizational skills are key to superior performance in this position.
ESSENTIAL DUTIES AND
Responsibilities:
Drive accurate timely entry and manage all sales orders within assigned territory.
Work with customer base to ensure stocking agreements and blanket orders are shipped according to customer expectations.
Work with Production control team to ensure back ordered inventory is efficiently scheduled within the customer lead times.
Manage the outbound logistics from 10 warehouses for all sales orders within an assigned territory.
When issues occur, maintain positive, proactive communication with Sales, Production, the Warehouses, and customer to drive quick resolution.
Understand and competently complete all Customer Service-related flows within 1 year of employment.
Able to track shipments within the item ledger.
Properly escalates shipping issues and expedites to Supervisor or Senior team members.
Manage inbound calls and individual inbox.
Depending on customer service experience, tasks will include data entry until training has been completed and territory has been assigned.
SUPERVISORY RESPONSIBILITIES No supervisory responsibilities for this position.
POSITION ACCOUNTABILITY This individual will be expected to work in a group environment under the supervision of the Customer Service Supervisor.
He/she will be expected to use good judgment, and ethical decision-making abilities managing their individual day-to-day tasks, as well as their backup assignments.
QUALIFICATIONS Ability to attain solid working competency and proficiency in ERP and CRM system applications deployed at Vitracoat (including Dynamics 365 or Dynamics NAV).
Ability to work well within a team environment.
Embrace an environment of continuous improvement and adapt to change quickly.
Detail oriented and comfortable working in a fast-paced office environment.
Exceptional interpersonal and communication skills.
Superior organizational skills and dedication to completing job functions in a timely manner.
Comply with Covid PPE.
Comply with each Department's PPE requirements.
Able to lift up to 44 lbs.
Must be able to perform the essential functions of the position with or without accommodations.
TRAVEL No travel is required for this position.
EDUCATION AND/OR EXPERIENCE High School Diploma is required.
Proficiency in MS office.
Experience with Nav, Dynamics, or Business Central or similar ERP software.
2 plus years of Customer Service Experience in a manufacturing or distribution company.
General Knowledge of scheduling with LTL common carriers.
HOURS This role is 8:
00 am to 5pm with a 45-minute lunch.
The role has occasional overtime.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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