Inside Sales/Customer Service Representative
3.
0 Elkhart, IN Elkhart, IN Full-time Full-time $40,000 - $65,000 a year $40,000 - $65,000 a year 14 days ago 14 days ago 14 days ago Company Overview:
Shield Restraint Systems, Inc.
is a global supplier of restraint and safety belt systems to seating and vehicle manufacturers.
SHIELD services a wide variety of industries including side-by-side vehicles, commercial vehicles, transit and school bus, agriculture and construction, material handling, and child passenger safety (car seats).
SHIELD is headquartered in Elkhart, IN, USA and has a manufacturing facility in Kunshan, China, along with Sales representation in the U.
S.
, Europe and Asia.
Position
Summary:
Responsible for executing both Sales and Customer Service responsibilities, including order entry and forecast maintenance.
Ensure customers are informed and knowledgeable in SHIELD's value proposition, including products, sales, and post-sales support.
Coordinate with Business Unit Manager to develop customer service policies and procedures to enhance customer service and satisfaction.
Resolve non-routine customer complaints; develop and communicate solutions to problems regarding orders, delivery dates, or service.
Provide the Business Unit Manager and Sales Managers with timely and accurate information on customer orders, sales forecasts, and price/margin reports.
Provide support to the Business Unit Manager and Sales Managers by creating customer quotations on assigned accounts.
Essential Functions:
Manage customer sales orders, and forecasts, both spot-buy purchase orders and EDI order systems Analyze material resource planning (MRP) for assigned customers.
Understand customer forecast requirements and communicate to the Materials and Operations team for planning purposes Analyze and implement price changes to support annual revenue and margin targets Manage product returns and warranty claims for assigned accounts Enhance and drive sales performance through consistent and high-quality customer service Serve as the voice of the customer throughout all departments Manage communications with assigned customer accounts for all quotations, order processing, forecasting, troubleshooting, etc.
Communicate the customer's requirements to Sales Managers and Business Unit Manager as they relate to customer service/satisfaction Collaborate with the VP of Sales & Marketing, Business Unit Manager, and Sales Managers to monitor the progress of established sales targets and growth objectives Compile and analyze reports using the ERP system to monitor and predict customer buying behavior Enforce company sales and sales order policies; ensure that customers are up to date on product value, features, application, and competitiveness Coordinate with Operations / Materials / Engineering to fulfill customer needs.
Propose and help implement business process efficiency and productivity improvements Role Qualifications Skills, Abilities, and Other Requirements:
Strong communication skills, both spoken and written Skilled in listening to and understanding customer requests and communicating them to the organization; being the voice of the customer Ability to form strong working relationships with co-workers and customers Ability to maintain high levels of accuracy, timeliness, and sense of urgency in responding to requests Ability to compose professional documents for correspondence with customers Ability to manage and prioritize multiple tasks simultaneously Firm understanding of traditional sales methodologies and processes Logical, strategic thinker who is comfortable with numbers.
Able to deal effectively with ambiguity, change direction comfortably, make decisions, and take action Experience using Microsoft Excel, Word, and PowerPoint.
Education and
Experience:
Customer Service / Sales experience preferred Bachelor's degree preferred Previous experience with customer EDI systems is a plus Knowledge of regulatory standards applicable to SHIELD products is a plus Experience with QAD ERP software a plus Work Environment:
This position will work in the office at our Elkhart, IN headquarters.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time and an air-conditioned and heated office.
The noise level is moderate.
The factory floor is in the same building as the main office.
Occasional early morning or evening conference calls with the SHIELD China team are required.
Limited travel may be required to meet with project teams and customers.
Job Type:
Full-time Pay:
$40,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
Under 1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office People with a criminal record are encouraged to apply
Experience:
Customer service:
1 year (Preferred) Ability to Commute:
Elkhart, IN 46514 (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Elkhart, IN Elkhart, IN Full-time Full-time $40,000 - $65,000 a year $40,000 - $65,000 a year 14 days ago 14 days ago 14 days ago Company Overview:
Shield Restraint Systems, Inc.
is a global supplier of restraint and safety belt systems to seating and vehicle manufacturers.
SHIELD services a wide variety of industries including side-by-side vehicles, commercial vehicles, transit and school bus, agriculture and construction, material handling, and child passenger safety (car seats).
SHIELD is headquartered in Elkhart, IN, USA and has a manufacturing facility in Kunshan, China, along with Sales representation in the U.
S.
, Europe and Asia.
Position
Summary:
Responsible for executing both Sales and Customer Service responsibilities, including order entry and forecast maintenance.
Ensure customers are informed and knowledgeable in SHIELD's value proposition, including products, sales, and post-sales support.
Coordinate with Business Unit Manager to develop customer service policies and procedures to enhance customer service and satisfaction.
Resolve non-routine customer complaints; develop and communicate solutions to problems regarding orders, delivery dates, or service.
Provide the Business Unit Manager and Sales Managers with timely and accurate information on customer orders, sales forecasts, and price/margin reports.
Provide support to the Business Unit Manager and Sales Managers by creating customer quotations on assigned accounts.
Essential Functions:
Manage customer sales orders, and forecasts, both spot-buy purchase orders and EDI order systems Analyze material resource planning (MRP) for assigned customers.
Understand customer forecast requirements and communicate to the Materials and Operations team for planning purposes Analyze and implement price changes to support annual revenue and margin targets Manage product returns and warranty claims for assigned accounts Enhance and drive sales performance through consistent and high-quality customer service Serve as the voice of the customer throughout all departments Manage communications with assigned customer accounts for all quotations, order processing, forecasting, troubleshooting, etc.
Communicate the customer's requirements to Sales Managers and Business Unit Manager as they relate to customer service/satisfaction Collaborate with the VP of Sales & Marketing, Business Unit Manager, and Sales Managers to monitor the progress of established sales targets and growth objectives Compile and analyze reports using the ERP system to monitor and predict customer buying behavior Enforce company sales and sales order policies; ensure that customers are up to date on product value, features, application, and competitiveness Coordinate with Operations / Materials / Engineering to fulfill customer needs.
Propose and help implement business process efficiency and productivity improvements Role Qualifications Skills, Abilities, and Other Requirements:
Strong communication skills, both spoken and written Skilled in listening to and understanding customer requests and communicating them to the organization; being the voice of the customer Ability to form strong working relationships with co-workers and customers Ability to maintain high levels of accuracy, timeliness, and sense of urgency in responding to requests Ability to compose professional documents for correspondence with customers Ability to manage and prioritize multiple tasks simultaneously Firm understanding of traditional sales methodologies and processes Logical, strategic thinker who is comfortable with numbers.
Able to deal effectively with ambiguity, change direction comfortably, make decisions, and take action Experience using Microsoft Excel, Word, and PowerPoint.
Education and
Experience:
Customer Service / Sales experience preferred Bachelor's degree preferred Previous experience with customer EDI systems is a plus Knowledge of regulatory standards applicable to SHIELD products is a plus Experience with QAD ERP software a plus Work Environment:
This position will work in the office at our Elkhart, IN headquarters.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time and an air-conditioned and heated office.
The noise level is moderate.
The factory floor is in the same building as the main office.
Occasional early morning or evening conference calls with the SHIELD China team are required.
Limited travel may be required to meet with project teams and customers.
Job Type:
Full-time Pay:
$40,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
Under 1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office People with a criminal record are encouraged to apply
Experience:
Customer service:
1 year (Preferred) Ability to Commute:
Elkhart, IN 46514 (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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