Warranty Manager

Company Name:
Career Transitions, LLC
Our client is a rapidly growing, well established, publicly traded company that is a leading supplier to the RV industry. Seeing record revenue growth last year this company is at $500m and growing. One of their divisions, located in Elkhart, is looking to hire a Warranty Manager.

The Purpose of the Warranty Manager is to develop and execute day to day business practices involving warranties, vendor relationships and other related activities. Individuals in this position must have knowledge of all programs and operational procedures and sales of the Business Unit in which they are assigned.

Specific Responsibilities:

The Warranty Manager is responsible for the overall leadership of the warranty business and will drive all aspects of the warranty strategy. Core objectives will include driving down and minimizing warranty costs, while providing a Customer 1st focus to internal and external and customers. The Warranty Manager will also be responsible for enforcing existing warranty policies, claims management and process changes while managing and leading overall warranty analysis including the development of new processes and data tracking systems are kept up to date.

In addition, we will expect the Warranty Manager to spend time off site and work with vendors and repair personnel to resolve Warranty issues.

Candidates must have strong leadership capabilities with the ability to operate independently, affect change across functions, and have a track record of delivered results
Must have exceptional computer skills, including MS Excel, Office and PowerPoint
Exceptional negotiation, written and verbal communication skills with all levels of internal and external customers
Must possess the ability to manage and prioritize multiple projects/work streams simultaneously
Ability to learn vendor product and program information
Understand company objectives, and possess the ability to make decisions and undertake actions, which balance customer needs with company policies
Ability to effectively present information and respond to questions from executives, managers and/or customers
Ability to respond quickly to common and uncommon complains
Strong relationship building, communication and follow-up skills mandatory

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