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Retail Customer Service Representative - Bilingual

Company Name:
First Acceptance
Acceptance Insurance (NYSE: FAC) is a leading provider of personal automobile insurance and other related products. Headquartered in Nashville, TN, Acceptance markets its services through the Acceptance Insurance, Yale Insurance, and Insurance Plus brands. The company operates over 355 retail locations in 12 states.
As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers. As a Bilingual Customer Service Representative , you will serve as a direct point of contact that handles all customer interaction received by telephone, face to face, email, fax or mail in the retail locations. Fluency in both English and Spanish is required.
Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.
Provides quotations, pricing, required information, and directions to prospects
Prepares quotations for customers' change requests to the policy
Requests any missing or required information from customers and follows up for that information
Receives and responds to all customer inquiries and complaints to ensure proper and satisfactory closing are obtained
Conducts daily customer follow-up calls
Provides coverage for the retail office when the agent is performing outside marketing
Receives customer payments
Scans and sends required documents daily
Answers the telephone in a prompt and courteous manner
Performs outside marketing activities to generate sales
Reports any and all out-of-line conditions affecting customer satisfaction
Assists in the daily cleaning/maintenance of the location
Contributes to the team effort by accomplishing related results as needed
Performs other duties as assigned by management
An insurance license is required in order to work in this position. Acceptance Insurance pays 100% of the cost to obtain your license upon joining the company.
Must have excellent communications skills.
Fluency in both English and Spanish.
Must be professional and have excellent customer service and interpersonal skills.
Self-motivated and dependable.
Strong computer skills.
Important - All candidates are asked to complete a short personality assessment in conjunction with submission of their resume for consideration. Candidates that fail to follow the link below and complete the assessment will not be considered for this position. Please follow the instructions given when following the hyperlink below:
Date: 2014-06-06
Country: US
State: IN
City: Elkhart
Postal Code: 46517
Category: Agents/CSR
Job Type: Regular Full-Time

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